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Lotte Home Shopping

LOTTE i Mall
Company overview
  • Company name
    Lotte Home Shopping, Inc
  • CEO
    Gang, Hyeon-gu
  • Date of
    foundation
    May 24, 2001
  • Major business
    TV home shopping
  • Address
    Lotte Yangpyeong Bldg., 10, Yangpyeong-ro 21-gil, Yeongdeungpo-gu, Seoul, Korea
  • Phone
    02-2168-5252
About us

Bringing top distribution brand Lotte to your doorsteps Lotte Home Shopping, formerly Woori Home Shopping, was repackaged under the cloak of Lotte’s retail brand in May 2007 to start a second leap. We strive to deliver Lotte’s dignity and expertise to the doorsteps of our clients with every order. Since our initiation in October 2001, our TV home shopping and online mall has enabled us to enter black figures in our books in a mere 2 years, starting in 2003. Besides TV home shopping and internet shopping mall, we are actively leading the future of retail giant Lotte in the industry through Lotte Catalog and Mobile Lotte Home Shopping.

Lotte Home Shopping provides a variety of choices. Our TV home shopping and online shopping malls, which create a convenient shopping environment for our consumers, have consolidated a reputation as a new shopping channel that stands head-to-head with department stores and discount stores. Lotte Home Shopping is in the center of these new popular shopping channels.

Lotte Home shopping offers TV home shopping, online shopping mall, T-commerce, M-commerce, and numerous other shopping means to deliver a colorful assortment of products and services to satisfy our customers.

Lotte Home Shopping is a professional. Leveraging on our accumulated know-how in TV home shopping and distribution, we are able to provide a high-quality broadcast, specialized and meticulous service, and topnotch products selected with our acumen. In 2004, we became the first in our field of business to establish a joint venture in Taiwan, where the home shopping market is rapidly expanding. Following our successful export of home shopping expertise and management wisdom, we have acquired the share of ‘Lucky Pai’ Home Shopping in China and with the establishment of ‘Lotte Datviet’ that is a joint venture corporation of TV home shopping in Vietnam in Feb. 2012, it started broadcasting for 1.5 million of households in Hanoi and Ho Chi Minh area. Having the promotion to Vietnam as its bridgehead, Lotte Home Shopping will lay the solid groundwork for rising as Asia’s No. 1 global home shopping firm by 2018.

Lotte Home Shopping puts the customers first. Always thinking in the perspective of our customers, we work with the belief that they are our primary concern. We ensure that we give utmost consideration for our consumers in every step of our operations: from product planning and quality inspection to ordering and shipping. Furthermore, to guarantee differentiated customer-first products and services, we are operating ‘Category Consumer Management (CCM),’ ‘Customer Satisfaction Committee,’ ‘Customer Evaluation Group,’ and ‘VOC Discussion.’

Backed by the assurances of Lotte, the topmost distribution brand, we will elevate our reliability and product quality to spread our name as a more trustworthy TV home shopping agency. Lotte home shopping is sincerely committed to its social corporate responsibility. Lotte home shopping is devoted to fulfilling its responsibilities by giving back to the community the profits realized through progress, in view of creating a healthier society.

To this end, we have signed an agreement with the Korea Open Doctors Society; promoted volunteer service called ‘Huimangchanga’ through university students, free medical service with the medical professionals from the Korea Open Doctors Society, and environmental campaign. In addition, we also implemented free medical service for the elderly living in an area with lack of medical facilities while supplying numerous eco-friendly products as a gift. In celebration of its promotion to Vietnam, a large-scale medical service was provided for about 2,500 people in Ho Chi Minh.

Major products and services
[TV home shopping]
Fashion apparel/accessories, cosmetics, electronics, bedding, well-being products, children’s products, kitchenware, finance, service
[Online shopping mall]
Fashion apparel, miscellaneous, cosmetics, furniture, food, sports, everyday exercise, children products, traveling, service
Awards
  • 2012
    • Lotte i Mall, ranked No. 1 in the survey on consumer satisfaction of the shopping category that was conducted by Seoul Metropolitan Government
  • 2011
    • Awarded with a prize of CSR in the 13th Hanyung Marketing Awards
    • Won the 2011 Customer Satisfaction Management Award
  • 2010
    • Won the 2010 Customer Satisfaction Management Award
    • Ranked No. 1 in the KSQI survey for Korea’s best call center
    • Ranked No. 1 in the Highest Brand for home shopping
    • Ranked No. 1 in the KS-SQI survey for home shopping
  • 2010
    • Won the 14th Consumer Rights Day Presidential commendation
    • Won the 2010 Professional Management Award
    • Won the 2010 Customer Satisfaction Management Award
    • Ranked No. 1 in the 2010 KSQI survey for Korea’s best call center
    • Ranked No. 1 in the Highest Brand for home shopping
    • Won the 2010 Customer Satisfaction Management Award
    • Ranked No. 1 in the KS-SQI survey for home shopping
  • 2009
    • Won the 10th Social Welfare Day Ministry of Health and Welfare commendation
    • Ranked No. 1 in the KSQI survey for home shopping
    • Ranked No. 1 in Highest Brand for home shopping
    • Won the Customer Satisfaction Management Award
    • Won the 12th Best Company Award selected by female consumers
    • Won the 14th Consumer Rights Day Presidential commendation
    • Won the silver medal for the 2009 Korea Volunteer Award
  • 2007
    • Ranked No. 1 in KSQI survey for Korea’s best call centers in the home shopping field
    • Won the 8th Korea Financial Management Award for mid-sized companies (New Industry Management Academy)
    • Won the 5th Forbes Management Quality Award for customer satisfaction
    • Won the Web Award Korea 2007 in the general shopping malls category for Lotte iMall
  • 2006
    • Won the Korea Customer Satisfaction Award
    • Won the Best Brand Award in the home shopping field
    • Won the Korea Customer Satisfaction Management Award for innovative customer value
    • Won a commendation from the Prime Minister for consideration for the disabled
    • Won the Marketing Award for Corporate Social Responsibility